We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used
To start a return, you can contact us at office@thepizzaovenguru.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at office@thepizzaovenguru.com
Return Method:
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
Defective Product -
Download and Print
Customer Remorse -
Customer Responsibility
OUR FEES FOR RETURN OR REFUND OF THE UNITED STATES
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to: office@thepizzaovenguru.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
All authorized returns must be shipped freight prepaid. A restocking charge of 35% will apply to unused products in their original packaging. Return of used products is subject to inspection and a restocking charge of 50% or more may apply. Special order, customized cutting boards, clearance, parts, demo items, vacuum pack bags, or non-standard items are not returnable.
Parts received damage should be reported within 24 hours to office@thepizzaovenguru.com (Please include pictures). No Refunds or returns on Parts orders.
You can always contact us for any return question at office@thepizzaovenguru.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at office@thepizzaovenguru.com
Contact Us:
Phone: +1 302-899-1155
Email: office@thepizzaovenguru.com
Address: 19 C Trolley Square, Wilmington, DE 19806, USA