Return & Refund Policy
Last updated: August 2026
Return Window
We offer a 30-day return policy from the date of delivery. Items must be in their original condition and packaging to be eligible for a return.
Eligibility Requirements
- Item must be unused and in original condition
- Original packaging must be intact
- Proof of purchase (order number or receipt) is required
- Accessories and components must be included
Non-Returnable Items
- Used or installed products
- Items damaged through improper use or maintenance
- Consumable items such as fuel, pellets, and charcoal
- Clearance or final-sale items
Return Authorization Process
To initiate a return, contact us at info@thepizzaovenguru.com with your order number and reason for return. We will provide a return authorization and shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged on arrival or we shipped the wrong product. For large items such as pizza ovens and grills, return shipping may be substantial.
Restocking Fees
A 15% restocking fee may apply to large items such as pizza ovens, grills, and refrigerators. Small accessory items are not subject to restocking fees.
Damaged on Arrival
If your product arrives damaged, contact us within 48 hours with photos. We will arrange a free replacement or full refund.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Exchanges
If you need to exchange a product for a different size, color, or model, please contact us. We will help you process the exchange.
Order Cancellations
Orders can be cancelled within 24 hours of placement, provided they have not yet shipped.
Contact
For return questions, contact us at info@thepizzaovenguru.com or call +1 (302)-899-1155.